Return and Refund Policy

Thank you for choosing PlantifyPots.

We value your trust and are committed to delivering quality products with care.

This Return & Refund Policy outlines the conditions under which returns or replacements are accepted.

1. General Policy – No Returns & No Refunds

All purchases made through PlantifyPots are final.

We do not offer returns, exchanges, or refunds for:

• Change of mind

• Incorrect product selection

• Preference-based dissatisfaction

• Orders placed by mistake

• Minor color or size variations due to lighting or photography

Once an order is confirmed, it cannot be canceled or refunded.

2. Damaged Products – Replacement Eligibility (Within 24 Hours)

We only accept return or replacement requests if the product is received in a damaged condition.

To qualify for a replacement:

1. You must notify us within 24 hours of delivery.

2. You must provide clear photos or videos showing the damage and the packaging.

3. You must provide your order number, full name, and contact details.

Upon verification, we will arrange:

• A replacement product, or

• Money back, if the item is unavailable.

Claims submitted after the 24 hours window will not be accepted.

3. Non-Eligible Conditions for Replacement

Returns or replacements will not be approved if:

• The product is not damaged.

• Damage occurred after delivery.

• The customer fails to report the issue within 24 hours.

• The customer is unable to provide valid proof of damage.

• The product has been used, altered, or tampered with.

4. Incorrect Address or Failed Delivery

If an incorrect or incomplete address is provided by the customer,

PlantifyPots is not responsible for non-delivery, and no refund or replacement will be issued.

5. Acceptance of Policy

By placing an order on our website, you acknowledge and agree to all terms stated in this Return & Refund Policy.